STORE FAQS

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal and all major credit and debit cards. We do not accept checks or money orders.

DO YOU OFFER DISCOUNTS ON BULK ORDERS?

We'd love to assist you with your wholesale or large order. Please send us an e-mail at sales@ScentCityCandleCo.com and we'll get back to you to discuss the details.

WHAT IS YOUR SHIPPING POLICY?

All orders are hand poured and made to order. Shipping costs are based on weight and automatically calculated during checkout.  Orders are shipped within 4 business days of purchase using USPS Priority or First Class Mail Service. Orders are individually packaged with care and should arrive within 3-5 business days of shipping. Clients will receive a notification when an order is shipped.

WHAT IS YOUR RETURN POLICY?

You may exchange your unused product for another product of equal or lesser value within 14 days of purchase; buyer is responsible for all shipping costs.

Used candles cannot be returned and all custom orders are final sale and cannot be returned or exchanged.

If our product(s) does not meet your expectations, let us know by sending an email to support@scentcitycandleco.com.

MY ORDER ARRIVED DAMAGED. WHAT NOW?

In the event your order is damaged during shipping, we will ship replacement products(s) within 4 business days after receiving photographic proof of the damage. Photos must be submitted to support@scentcitycandleco.com within 7 days of delivery.​

CAN I PERSONALIZE MY ORDER?

Absolutely!! We'd love to help you create unique one of a kind gifts and favors, including but not limited to:

  • Personalized Labels with logos and images

  • Mini Favors & Gifts

  • Customized Scents

Send us your ideas and we will do our best to fulfill your request!

 

CANDLE CARE FAQS

WHAT ARE YOUR CANDLES MADE OF?

We keep our candles as natural as possible. Soy wax with no additives or colors, cotton fiber wicks and fragrance/essential oils

WHERE DO YOUR SUPPLIES COME FROM?

We believe in boosting the local economy so all of our supplies are sourced regionally from other small or family owned businesses.

WHY SOY CANDLES?

Soy wax is derived from soybeans which means our candles are crafted from sustainable and renewable resources. In addition, soy wax burns cleaner with no carbon soot, as compared to other candles waxes such as paraffin. Soy wax also burns slower and holds much more fragrance oils; therefore, you have a candle that lasts much longer and smells better.

WHY DOES MY CANDLE CHANGE COLOR?

Direct sunlight or florescent lighting can cause white or off-white soy candles to turn yellow over time. Some fragrance oils have vanilla content which can also darken candle wax over time with oxidation. However, color changes have no impact on candle performance or fragrance.

HOW DO I PREVENT TUNNELING?

Tunneling occurs when the wax does not melt evenly leaving significant wax residue on the sides of the candle jar. Candles have memory, referred to as Wax Memory. The 1st time you burn your candle, it should remain lit for at least 4 hours. This will ensure the candle creates a melt pool that extends completely to the side of the jar. When the initial melt pool doesn't reach the side of the jar, subsequent burns will only go as far as  the initial melt pool and cause tunneling. 

HOW CAN I MAKE MY CANDLE LAST LONGER?

Our 10 oz candles have a 50-55 hour burn time. Our 20 oz Candles have a 100-105 hour burn time.

Follow these simple instructions to prolong the life of your Scent City Candle:

  • Always trim wick to 1/4" before each burn

  • Burn Candles no more than 4 or 5 hours at a time

 
Candles and Essential Oils

STORE POLICY

In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we exchange products, whether we provide shipping services, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

 
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